LATEST CIS-CSM EXAM SIMULATOR, CIS-CSM TEST TESTKING

Latest CIS-CSM Exam Simulator, CIS-CSM Test Testking

Latest CIS-CSM Exam Simulator, CIS-CSM Test Testking

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Tags: Latest CIS-CSM Exam Simulator, CIS-CSM Test Testking, CIS-CSM Latest Exam Materials, Vce CIS-CSM Torrent, CIS-CSM Exam Dumps.zip

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CIS-CSM Test Testking, CIS-CSM Latest Exam Materials

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q87-Q92):

NEW QUESTION # 87
Which entity represents specific versions of products being sold to and supported for customers?

  • A. Sold Products
  • B. Product Models
  • C. Product Categories
  • D. Portfolio Products

Answer: B


NEW QUESTION # 88
What will be the state of a case after a customer rejects the solution proposed by an agent?

  • A. In Progress
  • B. Open
  • C. Solution Rejected
  • D. New

Answer: B


NEW QUESTION # 89
Which of the following are channels? (Choose two.)

  • A. Chat
  • B. Web
  • C. Article
  • D. Contacts

Answer: A,B


NEW QUESTION # 90
Which of the following are correct for parent/child synchronization? (Choose two.)

  • A. The Administrator can choose which fields to synchronize from parent to child cases
  • B. The property to synchronize parent to child cases is automatically enabled
  • C. Parent to child cases can be synchronized regardless of which state the case is in
  • D. Multiple child cases can be managed from a parent case as in Major Issue Management

Answer: C,D

Explanation:
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/config-major-case-synchronization.html


NEW QUESTION # 91
Match the definitions for roles relationships.

Answer:

Explanation:


NEW QUESTION # 92
......

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