EXAM GCP-GCX QUESTIONS ANSWERS | RELIABLE GCP-GCX BRAINDUMPS PPT

Exam GCP-GCX Questions Answers | Reliable GCP-GCX Braindumps Ppt

Exam GCP-GCX Questions Answers | Reliable GCP-GCX Braindumps Ppt

Blog Article

Tags: Exam GCP-GCX Questions Answers, Reliable GCP-GCX Braindumps Ppt, Free GCP-GCX Test Questions, Valid GCP-GCX Exam Pdf, VCE GCP-GCX Exam Simulator

Using an updated Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) exam dumps is necessary to get success on the first attempt. So, it is very important to choose a Genesys GCP-GCX exam prep material that helps you to practice actual Genesys GCP-GCX questions. DumpsTests provides you with that product which not only helps you to memorize real Genesys GCP-GCX Questions but also allows you to practice your learning. We provide you with our best Genesys GCP-GCX exam study material, which builds your ability to get high-paying jobs.

Genesys GCP-GCX Certification is a professional certification for individuals who want to demonstrate their knowledge and expertise in Genesys Cloud CX. Genesys Cloud CX is a cloud-based customer experience platform that helps businesses engage with their customers across multiple channels, including voice, email, chat, and social media. It is designed to deliver exceptional customer experiences, improve agent productivity, and increase business efficiency.

>> Exam GCP-GCX Questions Answers <<

Reliable Genesys GCP-GCX Braindumps Ppt | Free GCP-GCX Test Questions

If you want to buy Genesys GCP-GCX Exam Study Guide online services, then we DumpsTests is one of the leading service provider's site. These training products to help you pass the exam, we guarantee to refund the full purchase cost. Our website provide all the study materials and other training materials on the site and each one enjoy one year free update facilities. If these training products do not help you pass the exam, we guarantee to refund the full purchase cost.

Genesys GCP-GCX Exam is a comprehensive and challenging certification that requires candidates to have a deep understanding of the Genesys Cloud CX platform. Candidates must have practical experience managing and troubleshooting the platform to be successful in the exam. Genesys Cloud CX Certified Professional - Consolidated Exam certification is an excellent way for professionals to demonstrate their expertise to potential employers and clients.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q24-Q29):

NEW QUESTION # 24
Which of the following statements is NOT true regarding numbering plan?

  • A. It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.
  • B. It has to be created manually.
  • C. Numbering plan can be added or modified based on the organizational requirements.
  • D. Numbering plan is also known as a dial plan.

Answer: B


NEW QUESTION # 25
You suspect that one of your agents is not productive.
Which report would you run to view the agent's time on breaks and login/logout details?

  • A. User Status Detail Report
  • B. Agent Metrics Report
  • C. Queue Metrics Daily Report
  • D. Interaction Details Report

Answer: B

Explanation:
Explanation
The Agent Login-Logout Details Report is a report that would help you view an agent's time on breaks and login/logout details. This report shows various metrics related to agent availability and activity, such as total login time, total logout time, total break time, break reason codes, etc. This report can help you monitor agent productivity and adherence. References:
https://help.mypurecloud.com/articles/agent-login-logout-details-report/
https://help.mypurecloud.com/articles/monitor-agent-adherence/


NEW QUESTION # 26
All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT
__________.

  • A. Associate the network interface
  • B. Configure the Edge Connectors
  • C. Authenticate the Edge
  • D. Assign the Edge to a Site
  • E. Configure a trunk
  • F. Create a Site
  • G. Create an Edge Group

Answer: E


NEW QUESTION # 27
Which of the following statements about scripts is true?

  • A. Scripts may be used for outbound dialing campaigns only.
  • B. Scripts are only used to configure flows when setting up Architect.
  • C. Scripts can be used for inbound interactions only.
  • D. Scripts can be used in all types of interactions.

Answer: D


NEW QUESTION # 28
Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

  • A. Average Speed of Answer
  • B. Average Talk Time
  • C. After Call Work
  • D. Average Handle Time

Answer: A

Explanation:
Explanation
Average Speed of Answer (ASA) is the metric that represents the average amount of time an interaction waits in queue before an agent answers it. ASA is calculated by dividing the total wait time of answered interactions by the number of answered interactions. ASA is an important metric for measuring service level and customer satisfaction. References: https://help.mypurecloud.com/glossary/average-speed-of-answer/
https://help.mypurecloud.com/articles/queue-performance-summary-report/


NEW QUESTION # 29
......

Reliable GCP-GCX Braindumps Ppt: https://www.dumpstests.com/GCP-GCX-latest-test-dumps.html

Report this page